As a PC support technician for a small organization, it’s your job to support the PCs, the small network, and the users. One of your coworkers, Jason, comes to you in a panic. His Windows XP system won’t boot, and he has lots of important data files in several locations on the drive. He has no idea in which folder some of the files are located. Besides the applications data on which he’s currently working, he’s especially concerned about losing e-mail addresses, e-mail, and his Internet Explorer Favorites links.
After trying everything you know about recovering Windows XP, you conclude the OS is corrupted beyond repair. Based on what you have learned in this and previous chapters, list the steps you would take to reinstall Windows XP and recover all the data that Jason needs.
Since Jason is on a domain network that works on a Server his information is saved on the server. If his Windows XP is corrupt beyond repair all he needs to do is have him log in on another computer and he will have all his information. Should any items be on the C drive – just repair off of back ups. As a PC tech a clean re-install of the computer and put him back on the system.
I would also make a floppy of his password for him just in case he forgets his password and then also put him on a schedule for back up and on a regular schedule – including his personal files and keep a log as to items he saves on the C drive.
Using a back up system such as Norton Ghost which “copies” your hard drive and saves time and money.
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